Last Updated: January 27, 2025
TeamPerks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
TeamPerks operates as a lead generation service that connects organizations seeking employee benefits solutions with qualified, licensed third-party benefits advisors. We do not provide insurance or benefits advisory services directly. Our role is limited to:
We collect personal information that you voluntarily provide to us when you:
We automatically collect certain information when you visit our website through cookies and similar technologies:
We use your personal information for the following purposes, with your consent:
When you complete our assessment, we share your information with qualified, licensed benefits advisors who may be able to assist you. These advisors are:
Important: Once your information is shared with a third-party advisor, their use of your information is governed by their own privacy policy and professional obligations. We encourage you to review their privacy practices.
We may share your information with trusted service providers who assist us in operating our website and services, including:
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may disclose your information when required by law or in response to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Under PIPEDA and applicable provincial legislation, you have the following rights:
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information within 30 days of your request.
You may request that we correct any inaccurate or incomplete personal information we hold about you.
You may withdraw your consent for us to use your personal information at any time, subject to legal or contractual restrictions. This may limit our ability to provide services to you.
You may request that we delete your personal information, subject to legal retention requirements and legitimate business needs.
You may request a copy of your personal information in a structured, commonly used format.
You may object to our processing of your personal information for marketing purposes or other legitimate interests.
If you believe we have not complied with privacy laws, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
We implement appropriate technical and organizational measures to protect your personal information, including:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your personal information is primarily stored and processed in Canada. If we transfer information outside of Canada, we ensure that appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws, including:
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Types of cookies we use include:
Disabling certain cookies may limit your ability to use some features of our website.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
If you are a resident of Quebec, you have additional rights under Quebec's Act respecting the protection of personal information in the private sector (Quebec Privacy Act). These rights include enhanced consent requirements and the right to file complaints with the Commission d'accès à l'information du Québec.
Residents of British Columbia and Alberta are protected under their respective provincial privacy legislation (PIPA). Your rights under these laws are substantially similar to those under PIPEDA.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:
TeamPerks Privacy Officer
Email: privacy@teamperks.ca
Address: Vancouver, BC, Canada
We will respond to your request within 30 days as required by PIPEDA.
If you are not satisfied with our response to your privacy concern, you may file a complaint with:
Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Toll-free: 1-800-282-1376